Flock & Field Naturals Privacy Policy

Effective Date: Nov 22, 2023

Welcome to Flock & Field Naturals ("we," "us," or "our") website. This Privacy Policy is an exhaustive document designed to thoroughly address the collection, use, disclosure, and protection of your personal information. Specifically tailored to adhere to legal considerations related to CBD and related products, this policy also takes into account relevant laws, age restrictions, and the returns process. By accessing or using our website, you explicitly consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect a comprehensive array of personal information when you interact with our website:

  • Full name
  • Contact information (email address, phone number)
  • Shipping address
  • Billing information
  • Age verification for certain products
  • Personal preferences and product interests
  • Social media handles (if provided for customer interaction)

1.2 Usage Data

In addition to personal information, we automatically collect various usage data to improve our website's functionality and user experience. This includes:

  • IP address
  • Browser type
  • Pages visited
  • Time spent on the website
  • Referring/exit pages
  • Clickstream data
  • Device identifiers
  • Geolocation data (with your explicit consent)

1.3 Health Information

For specific products, we may collect health-related information, such as existing medical conditions or medications. This information is collected with your explicit consent to provide tailored product recommendations.

1.4 Additional Data Sources

To enhance user experience and product recommendations, we may collect information from additional sources, such as publicly available databases, joint marketing partners, and social media platforms. This information may be combined with the information you provide to us.

1.5 Financial Information

When applicable, we may collect financial information for transactions, including credit card details. This information is securely processed and stored by our payment gateway, adhering to industry standards.

1.6 Biometric Information

Certain products may require biometric information for personalized recommendations, with explicit consent. Biometric data is handled with utmost sensitivity and stored securely.

2. How We Use Your Information

2.1 Order Processing

Your personal information is used to process and fulfill orders, manage transactions, and communicate with you about your purchase. Age verification data is used for legal compliance with age-restricted product sales.

2.2 Customer Support

We utilize your information to respond to inquiries, provide customer support, and address any issues or concerns you may have. Aggregated customer support data may be used for training purposes to improve service quality.

2.3 Marketing and Promotions

With your consent, we may use your information to send personalized promotional materials, newsletters, and offers. Opt-out options are provided for marketing communications, and targeted advertising is based on preferences and purchase history.

2.4 Improving Our Services

We analyze usage data to understand how our website is accessed and used, enhancing user experience, optimizing website performance, and developing new features. Aggregated and anonymized data is used for statistical analysis.

2.5 Legal Compliance

Personal information is processed to comply with applicable laws and regulations, including CBD-specific regulations, tax and accounting requirements, and cooperation with law enforcement authorities.

2.6 Surveys and Feedback

Periodic surveys may be conducted to gather feedback, improving our products and services. Participation is voluntary, and information provided is used for internal purposes.

2.7 User-Generated Content

If you submit user-generated content, such as reviews or comments, we may use and display this content publicly with a granted non-exclusive license.

2.8 Research and Development

We may use anonymized and aggregated data for research and development purposes, ensuring continuous improvement and innovation in our product offerings.

2.9 Personalization

Your data may be used to personalize your experience on our website, including product recommendations and content tailored to your preferences.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, certain information may be shared with trusted third-party service providers strictly for the purposes outlined in this Privacy Policy.

3.1 Third-Party Partners

Engagement with third-party partners for co-marketing or joint promotional activities may occur. Shared information is subject to confidentiality agreements and used in accordance with this Privacy Policy.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred. Notification of any change in ownership or uses of your personal information will be provided.

3.3 Legal Requests

Personal information may be disclosed in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

3.4 Affiliates and Subsidiaries

In the course of our business, we may share information with our affiliates and subsidiaries, ensuring consistent service and communication.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help analyze trends, administer the website, track users' movements, and gather demographic information. Cookie preferences can be managed through browser settings.

4.1 Analytics

Third-party analytics services may be used to collect and analyze usage data. These services may use cookies and similar technologies to gather information about your use of our website.

4.2 Advertising

Third-party advertising companies may serve ads when you visit our website, using information about your visits to provide targeted advertisements. Opt-out options are provided.

4.3 Cookies Preferences

You have the option to customize your cookie preferences through our Cookie Consent Manager, allowing you to control the types of cookies used.

4.4 Do Not Track

Our website respects "Do Not Track" signals, and you can enable or disable this feature in your browser settings.

5. Security

We employ reasonable and industry-standard security measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. While we strive for security, no internet transmission method is entirely secure.

5.1 Encryption

Sensitive data, including financial and health information, is encrypted using industry-standard protocols during transmission.

5.2 Access Controls

Access to personal information is restricted to authorized personnel with the appropriate clearance levels.

5.3 Security Audits

Regular security audits are conducted to identify and address potential vulnerabilities.

5.4 Incident Response

In the event of a data breach, an incident response plan is in place to promptly address and mitigate the impact.

6. Your Choices

6.1 Access and Correction

You have the right to access, correct, or delete your personal information. Information updates can be made by logging into your account on our website or by contacting us directly.

6.2 Opt-out

Opt-out options for receiving marketing communications are provided within communications or by contacting us directly.

6.3 Data Portability

Upon request, we can provide a copy of your personal information in a structured, commonly used, and machine-readable format.

7. Data Retention

Personal information is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Longer retention may occur if required or permitted by law.

7.1 Data Archiving

Inactive accounts and associated data may be archived, ensuring compliance with legal retention requirements.

8. International Data Transfers

If accessing our website from outside the United States, your information may be transferred to, stored, and processed in the United States. Usage of our website implies consent to this transfer.

9. Children's Privacy

Our website is not intended for individuals under 18. If we become aware of collecting personal information from a child under 18, steps will be taken to delete such information.

10. Compliance with CBD-Specific Regulations

10.1 Product Information

For CBD products, adherence to regulations includes disclosure of CBD content, sourcing, and manufacturing processes. Detailed product information and certifications are available on our website.

10.2 Lab Reports

Access to third-party lab reports is provided to ensure transparency regarding CBD product quality and composition.

10.3 Legal Updates

Continuous monitoring of changes in CBD-related laws ensures ongoing compliance. Updates are reflected in this Privacy Policy.

10.4 State-Specific Restrictions

Be aware that due to state-specific regulations, some CBD products may not be available in certain states. It is your responsibility to comply with local laws.

11. Age Verification and Responsibility Confirmation

11.1 Age Verification

Our website implements robust age verification processes to ensure that users are over the age of 18 before accessing certain products.

11.2 Responsibility Confirmation

Users are required to confirm their responsibility and legal eligibility to access the site multiple times during the registration and purchasing process.

11.3 Under 18 Disclaimer

We take no responsibility for purchases made by individuals under the age of 18. Our age verification and responsibility confirmation processes are designed to prevent access to minors.

12. Legal Implications After Purchase

12.1 Ownership Transfer

Upon completion of a purchase, legal ownership and responsibility transfer to the buyer.

12.2 Limited Liability

We take no responsibility for issues arising after the completion of a purchase, including but not limited to loss, theft, or legal implications. Any legal consequences resulting from product use, including local restrictions, are the sole responsibility of the buyer.

13. Returns Process

13.1 Eligibility

Returns are accepted within 14 days from the date of purchase. To be eligible for a return, the product must be unused and in the same condition as received. Certain products, such as consumables, may not be eligible for return due to health and safety regulations.

13.2 Return Authorization

Prior to returning a product, customers must contact our customer support to obtain authorization. Unauthorized returns may not be accepted.

13.3 Refund or Exchange

Once the returned product is received and inspected, customers will be notified of the approval or rejection of their refund or exchange. Approved refunds will be processed to the original method of payment.

13.4 Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the return is due to a product defect or an error on our part.

13.5 Restocking Fee

A restocking fee may apply to certain returns, and customers will be informed of any applicable fees during the return authorization process.

13.6 Damaged or Defective Products

If a product is received damaged or defective, customers should contact our customer support immediately for assistance.

13.7 Refund Processing Time

Refunds will be processed within 7 business days of receiving the returned product. Processing times may vary depending on the payment method.

14. Third-Party Vendors

14.1 Disclaimer

Products sourced from third-party vendors are sold on our website. We hold no responsibility for quality, safety, or legality. Issues with third-party products should be directed to the respective vendor.

14.2 External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of these external sites. Review the privacy policies of these sites before providing personal information.

15. Ethical Practices

15.1 Sustainability

We are committed to sustainable practices, including eco-friendly packaging and responsibly sourced ingredients. Details on our sustainability efforts are available on our website.

15.2 Community Engagement

Engagement in community initiatives and charitable activities is a fundamental part of our corporate responsibility. Updates on our community involvement are periodically shared on our website.

15.3 Fair Labor Practices

We ensure fair labor practices in our supply chain, collaborating with suppliers committed to ethical employment standards.

15.4 Inclusivity

Our commitment to inclusivity extends to our workplace and customer interactions, fostering an environment free from discrimination.

16. Legislative Compliance

16.1 Federal Laws

We comply with all relevant federal laws, including the Agricultural Improvement Act of 2018 (2018 Farm Bill), which legalized the production of hemp-derived CBD products.

16.2 State-Specific Laws

Given the evolving nature of CBD regulations, we continually monitor state-specific laws and restrictions to ensure compliance. Updates are promptly reflected in this Privacy Policy.

16.3 FDA Guidelines

We adhere to guidelines provided by the Food and Drug Administration (FDA) regarding the marketing and sale of CBD products.

17. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at Contact@Flock&FieldNaturals.com.