Effective Date: Nov 22, 2023
Thank you for choosing Flock & Field Naturals. We are dedicated to providing you with a superior customer experience. Please carefully review our detailed return policy to understand the terms and conditions governing product returns.
Returns are accepted within 14 days from the date of purchase.
To be eligible for a return, the product must be unused, unopened, and in its original packaging. Certain products, such as consumables, may not be eligible for return due to health and safety regulations.
All returned products will undergo a comprehensive inspection to ensure compliance with eligibility criteria. Products not meeting these criteria may be subject to additional fees or denial of the return.
Customers must contact our dedicated customer support to initiate the return process and obtain a Return Authorization (RA) number.
Utilize our user-friendly Return Center to streamline the return initiation process.
The RA number must be prominently displayed on the exterior packaging of the returned product.
Unauthorized returns lacking a valid RA number may not be accepted and will be returned to the customer.
Customers will receive detailed instructions on the return process, including packaging requirements and the designated return address.
Upon receipt and inspection of the returned product, customers will be promptly notified of the approval or rejection of their refund or exchange.
Approved refunds will be processed within 7 business days to the original method of payment.
Exchanges will be processed promptly, and replacement products will be dispatched accordingly.
If a return is denied, a detailed explanation, including photographic evidence if applicable, will be provided to the customer.
In certain cases, a partial refund may be issued based on the condition of the returned product.
Shipping costs for returns are the responsibility of the customer unless the return is due to a product defect or an error on our part.
For eligible returns, a prepaid shipping label will be provided by Flock & Field Naturals.
Customers are responsible for any customs duties or taxes associated with international returns. Please contact our customer support for guidance on international returns.
To ensure the safe return of products, we recommend using a trackable shipping method.
A restocking fee may be applied to certain returns, and customers will be transparently informed of any applicable fees during the return authorization process.
The restocking fee covers the costs associated with processing, inspecting, and restocking returned products. A detailed breakdown of the fee structure will be provided upon request.
For high-value items, additional restocking fees may apply, considering the associated security measures and processing complexities.
Customers must report any issues with damaged or defective products immediately upon receipt.
Photographic evidence may be required to expedite the resolution process for damaged or defective products.
Our customer support team will guide customers through the return process, facilitating a swift resolution, whether through a refund, exchange, or replacement.
Refunds will be processed within 7 business days of receiving the returned product.
Refunded amounts will be credited back to the original payment method used for the purchase, minus any applicable restocking fees.
If you have any questions or concerns about our Return Policy, please do not hesitate to contact our dedicated customer support team at [customer support email/phone number]. We are here to provide assistance and ensure a positive customer experience.
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