Flock & Field Naturals Return & Exchange Policy

Effective Date: Nov 22, 2023

Thank you for choosing Flock & Field Naturals. We are dedicated to providing you with a superior customer experience. Please carefully review our detailed return policy to understand the terms and conditions governing product returns.

1. Eligibility

1.1 Timeline

Returns are accepted within 14 days from the date of purchase.

1.2 Condition

To be eligible for a return, the product must be unused, unopened, and in its original packaging. Certain products, such as consumables, may not be eligible for return due to health and safety regulations.

1.3 Inspection

All returned products will undergo a comprehensive inspection to ensure compliance with eligibility criteria. Products not meeting these criteria may be subject to additional fees or denial of the return.

2. Return Authorization

2.1 Initiation

Customers must contact our dedicated customer support to initiate the return process and obtain a Return Authorization (RA) number.

2.2 Return Center

Utilize our user-friendly Return Center to streamline the return initiation process.

2.3 RA Number

The RA number must be prominently displayed on the exterior packaging of the returned product.

2.4 Unapproved Returns

Unauthorized returns lacking a valid RA number may not be accepted and will be returned to the customer.

2.5 Detailed Instructions

Customers will receive detailed instructions on the return process, including packaging requirements and the designated return address.

3. Refund or Exchange

3.1 Notification

Upon receipt and inspection of the returned product, customers will be promptly notified of the approval or rejection of their refund or exchange.

3.2 Refund Process

Approved refunds will be processed within 7 business days to the original method of payment.

3.3 Exchange Process

Exchanges will be processed promptly, and replacement products will be dispatched accordingly.

3.4 Denied Returns

If a return is denied, a detailed explanation, including photographic evidence if applicable, will be provided to the customer.

3.5 Partial Refunds

In certain cases, a partial refund may be issued based on the condition of the returned product.

4. Shipping Costs

4.1 Customer Responsibility

Shipping costs for returns are the responsibility of the customer unless the return is due to a product defect or an error on our part.

4.2 Prepaid Labels

For eligible returns, a prepaid shipping label will be provided by Flock & Field Naturals.

4.3 International Returns

Customers are responsible for any customs duties or taxes associated with international returns. Please contact our customer support for guidance on international returns.

4.4 Shipping Method

To ensure the safe return of products, we recommend using a trackable shipping method.

5. Restocking Fee

5.1 Applicability

A restocking fee may be applied to certain returns, and customers will be transparently informed of any applicable fees during the return authorization process.

5.2 Fee Explanation

The restocking fee covers the costs associated with processing, inspecting, and restocking returned products. A detailed breakdown of the fee structure will be provided upon request.

5.3 High-Value Items

For high-value items, additional restocking fees may apply, considering the associated security measures and processing complexities.

6. Damaged or Defective Products

6.1 Reporting

Customers must report any issues with damaged or defective products immediately upon receipt.

6.2 Photographic Evidence

Photographic evidence may be required to expedite the resolution process for damaged or defective products.

6.3 Resolution

Our customer support team will guide customers through the return process, facilitating a swift resolution, whether through a refund, exchange, or replacement.

7. Refund Processing Time

7.1 Timeline

Refunds will be processed within 7 business days of receiving the returned product.

7.2 Method of Refund

Refunded amounts will be credited back to the original payment method used for the purchase, minus any applicable restocking fees.

8. Contact Us

If you have any questions or concerns about our Return Policy, please do not hesitate to contact our dedicated customer support team at [customer support email/phone number]. We are here to provide assistance and ensure a positive customer experience.