Flock & Field Naturals Shipping Policy
Effective Date: Nov 22, 2023
Thank you for selecting Flock & Field Naturals for your CBD and wellness needs. Our commitment to excellence extends to every aspect of your shopping experience. Please take a moment to familiarize yourself with our detailed Shipping Policy.
1. Order Processing Time
1.1 Standard Orders:
- Orders are processed within 1-2 business days from the date of purchase.
- Extended processing times may occur during peak seasons or promotional periods.
1.2 Custom or Special Orders:
- Processing times for custom or special orders may vary. Precise details will be communicated during the order confirmation process.
2. Shipping Methods
2.1 Standard Shipping:
- Our standard shipping provides an estimated delivery within [X] business days within the continental United States.
- Additional time may be required for shipments to Alaska, Hawaii, and international destinations.
2.2 Expedited Shipping:
- Expedited shipping options are available for quicker delivery times at an additional cost.
- Costs and estimated delivery times for expedited shipping are presented during the checkout process.
2.3 International Shipping:
- We offer international shipping to select countries. Costs and delivery times vary based on the destination.
- Customers assume responsibility for customs duties or taxes associated with international shipments.
3. Shipping Rates
3.1 Standard Rates:
- Calculated based on the total weight of the order and shipping destination.
- Rates are transparently displayed during the checkout process before order confirmation.
3.2 Free Shipping:
- Periodic free shipping promotions are available for orders meeting specified criteria. Eligibility details are communicated during promotional periods.
4. Order Tracking
4.1 Tracking Information:
- Upon shipment, you'll receive an email confirmation containing tracking information.
- Utilize the provided tracking number for real-time updates on your shipment's status and estimated delivery date.
4.2 Delivery Updates:
- Enhance your tracking experience by signing up for notifications from the selected carrier.
5. Shipping Costs
5.1 Responsibility:
- Customers bear shipping costs, excluding cases where a return is necessitated by a product defect or an error on our part.
5.2 Product Defect or Error:
- For returns due to product defects or errors on our part, a prepaid shipping label will be provided.
6. Lost or Stolen Packages
6.1 Lost Packages:
- In cases of lost packages during transit, promptly contact our customer support for assistance in tracking or replacing the order.
6.2 Stolen Packages:
- Post-delivery, we disclaim responsibility for stolen packages. Opt for secure delivery locations or use options with signature confirmation.
7. Shipping Address
7.1 Accuracy:
- Customers are responsible for providing precise shipping information.
- Double-check your shipping address during checkout to prevent delays or misdeliveries.
7.2 Address Changes:
- Address changes post-order placement are not guaranteed. Contact our customer support immediately for assistance.
8. Shipping Restrictions
8.1 Legal Restrictions:
- Certain products may be subject to legal restrictions in specific locations. Customers must be aware of and comply with local laws and regulations.
9. Mitigation of Company Responsibility Post-Shipment
9.1 Ownership Transfer:
- Upon shipment, legal ownership and responsibility for items transfer to the customer.
9.2 Delivery Confirmation:
- Our responsibility concludes upon the carrier's delivery confirmation. Any post-delivery issues should be directed to the carrier.
9.3 Third-Party Couriers:
- Third-party courier services are utilized for shipping. Our responsibility does not extend to the actions or services of these third-party carriers.
10. Contact Us
If you have any inquiries or concerns about our Shipping Policy, please contact our dedicated customer support at [customer support email/phone number]. We are committed to providing unparalleled assistance and ensuring your satisfaction.
