Flock & Field Naturals Shipping Policy

Effective Date: Nov 22, 2023

Thank you for selecting Flock & Field Naturals for your CBD and wellness needs. Our commitment to excellence extends to every aspect of your shopping experience. Please take a moment to familiarize yourself with our detailed Shipping Policy.

1. Order Processing Time

1.1 Standard Orders:

  • Orders are processed within 1-2 business days from the date of purchase.
  • Extended processing times may occur during peak seasons or promotional periods.

1.2 Custom or Special Orders:

  • Processing times for custom or special orders may vary. Precise details will be communicated during the order confirmation process.

2. Shipping Methods

2.1 Standard Shipping:

  • Our standard shipping provides an estimated delivery within [X] business days within the continental United States.
  • Additional time may be required for shipments to Alaska, Hawaii, and international destinations.

2.2 Expedited Shipping:

  • Expedited shipping options are available for quicker delivery times at an additional cost.
  • Costs and estimated delivery times for expedited shipping are presented during the checkout process.

2.3 International Shipping:

  • We offer international shipping to select countries. Costs and delivery times vary based on the destination.
  • Customers assume responsibility for customs duties or taxes associated with international shipments.

3. Shipping Rates

3.1 Standard Rates:

  • Calculated based on the total weight of the order and shipping destination.
  • Rates are transparently displayed during the checkout process before order confirmation.

3.2 Free Shipping:

  • Periodic free shipping promotions are available for orders meeting specified criteria. Eligibility details are communicated during promotional periods.

4. Order Tracking

4.1 Tracking Information:

  • Upon shipment, you'll receive an email confirmation containing tracking information.
  • Utilize the provided tracking number for real-time updates on your shipment's status and estimated delivery date.

4.2 Delivery Updates:

  • Enhance your tracking experience by signing up for notifications from the selected carrier.

5. Shipping Costs

5.1 Responsibility:

  • Customers bear shipping costs, excluding cases where a return is necessitated by a product defect or an error on our part.

5.2 Product Defect or Error:

  • For returns due to product defects or errors on our part, a prepaid shipping label will be provided.

6. Lost or Stolen Packages

6.1 Lost Packages:

  • In cases of lost packages during transit, promptly contact our customer support for assistance in tracking or replacing the order.

6.2 Stolen Packages:

  • Post-delivery, we disclaim responsibility for stolen packages. Opt for secure delivery locations or use options with signature confirmation.

7. Shipping Address

7.1 Accuracy:

  • Customers are responsible for providing precise shipping information.
  • Double-check your shipping address during checkout to prevent delays or misdeliveries.

7.2 Address Changes:

  • Address changes post-order placement are not guaranteed. Contact our customer support immediately for assistance.

8. Shipping Restrictions

8.1 Legal Restrictions:

  • Certain products may be subject to legal restrictions in specific locations. Customers must be aware of and comply with local laws and regulations.

9. Mitigation of Company Responsibility Post-Shipment

9.1 Ownership Transfer:

  • Upon shipment, legal ownership and responsibility for items transfer to the customer.

9.2 Delivery Confirmation:

  • Our responsibility concludes upon the carrier's delivery confirmation. Any post-delivery issues should be directed to the carrier.

9.3 Third-Party Couriers:

  • Third-party courier services are utilized for shipping. Our responsibility does not extend to the actions or services of these third-party carriers.

10. Contact Us

If you have any inquiries or concerns about our Shipping Policy, please contact our dedicated customer support at [customer support email/phone number]. We are committed to providing unparalleled assistance and ensuring your satisfaction.